I think title tells everything that this post is about. I got an airtel SIM on 9th May and submitted all required documents. I got a call from airtel to verify the details I had filled in and I gave appropriate answers. The trouble started when I got an SMS on 29th July saying that my documents were not in order.
I went to Airtel Customer Care at Malleshwaram, Bangalore. Resubmitted all of the documents and filled the form again. They assured me that my mobile connection will not be affected now. 10 days later, suddenly, without warning, they barred outgoing as well as incoming connections. When I went there to enquire, they said that it has been barred due to 'Zero Usage'!!!!
Needless, to mention that I was using this number the whole time. Neither I ran out of balance nor validity. They made me talk to their "(mis)manager" and he asked me to submit the document, yet again!!! I do not see any connection between "Zero Usage" and my documents. After enough shouting, they told it will get activated within 4 hours. When their 4 hours did not get over after my 20 hours ( may be Airtel operates in some sort of parallel universe! ), I went again to Customer Care at Malleshwaram.
Not to my surprise, there were couple of customers already shouting for one reason or the other. I took my turn to shout at them, and now they reduced the time to 30 minutes. I am yet to gain a knowledge of the way time operates in their parallel universe. I am still waiting for my connection to get established.
It is a loot in broad day light, as they even refuse to return my balance in the event of them not able to provide me connectivity!
I have been using vodafone for last 4 years, and used MTNL 3 years before that. Never faced a problem like this. The only thing I would recommend is to keep away from Airtel.
May they rot in Hell!!! Oh, wait, I forgot that they are themselves the creators!